# Momentec

> Momentec knowledge base – help articles and documentation.

## Frequently Asked Questions

- [GENERAL FAQS](https://resources.momentecbrands.com/en_us/general-faqs-HyN3OJw0kx.md): How do I reach Customer Care  Customer Care is available 8am6pm ET MON  FRI  Phone   8002376695   Email   salesaugustasportswearcom     Live Chat   U

## Website Login, Tips & Tricks

- [PASSWORD RESET](https://resources.momentecbrands.com/en_us/password-reset-Sk2d6Yp1l.md): Please click the   Forgot password   under LOGINSIGNUP or email   accountsmomentecbrandscom    This is if we will still have the   Forgot password  
- [UNLOCKING YOUR ACCOUNT ON THE WEBSITE](https://resources.momentecbrands.com/en_us/unlocking-your-account-on-the-website-HJojTFWakg.md): this should be a link that takes them to the contact us section so that we only need to keep one place updated  Is that possible
- [SHOW MY PRICING](https://resources.momentecbrands.com/en_us/show-my-pricing-rJNxCFbTyx.md): o access your pricing please ensure you are logged into your account and click the   SHOW PRICE   button under the description
- [CLOSEOUT ITEM](https://resources.momentecbrands.com/en_us/closeout-item-Hy3fAFZ6yg.md): If you see a  C  refer to the screenshot below it indicates a closeout item Once the stock is depleted it will not be restocked        Open image20250310
- [WEBSITE TROUBLESHOOTING TIPS](https://resources.momentecbrands.com/en_us/website-troubleshooting-tips-Sy_46FW6yg.md): We always recommend clearing your cache first to see if that resolves your issue  Below are the steps depending on the browser you are using      GOOGLE CHROM
- [ADDING NEW USERS TO YOUR ACCOUNT](https://resources.momentecbrands.com/en_us/adding-new-users-to-your-account-HyIlkcZ6kl.md): Adding new users to your existing account can be done by    Logging into your account    Clicking MY ACCOUNT    Clicking ACCOUNT USERS on the left    Click ADD
- [VIEW ORDER HISTORY](https://resources.momentecbrands.com/en_us/view-order-history-HJOzyqZaJe.md): How to view my order history on the website    Logging into your account    Clicking MY ORDERS    At the top you can search by order invoice or PO number
- [HOW TO OBTAIN HI-RES IMAGES](https://resources.momentecbrands.com/en_us/how-to-obtain-hi-res-images-BJHBk5bT1x.md): FSG enables customers to download png files of their blank stock  ASB are jpg  Which will we be moving forward with
- [WEBSITE LOGIN INSTRUCTIONS](https://resources.momentecbrands.com/en_us/website-login-instructions-rkdjvug6Jl.md): Website SignIn Instructions     Click LOGINSIGN UP in the upper right of the website    Enter your USER IDEMAIL    Enter your PASSWORD    Click LOG IN TO GET

## Custom Lead Times

- [CUSTOM LEAD TIMES](https://resources.momentecbrands.com/en_us/custom-lead-times-BkXLdsx01g.md): sublimation     sublimation  turbo     chromagear     chromagear  5 day     NCbased Decoration Statesville     PH Headwear     embroidery     leather patc

## Customer Service

- [CONTACT US](https://resources.momentecbrands.com/en_us/contact-us-S1vn5j1ulx.md): Days  Hours  Monday  Friday  8am  7pm  Phone  18002376695  Email   salesmomentecbrandscom   Live Chat   Same javascript chat link as the login drop
- [HOW TO PLACE AN ORDER](https://resources.momentecbrands.com/en_us/how-to-place-an-order-Sy6DOYWpJg.md): Blank Orders  Log into your Dealer portal select your desired style color and quantity then proceed to checkout Alternatively you can email your order to
- [BACK ORDERS](https://resources.momentecbrands.com/en_us/back-orders-BJtftZ6yg.md): The next available date will be provided for outofstock items Customers can choose to   ship complete   or   ship and backorder   Please note that when sele
- [SIZING INFORMATION](https://resources.momentecbrands.com/en_us/sizing-information-H1iU7tbakx.md): Sizing information    Can be found for each product by going to the specific product page and clicking on STYLE MEASUREMENTS
- [PURCHASE ORDERS](https://resources.momentecbrands.com/en_us/purchase-orders-SkNpPYWake.md): A purchase order is a reference number that you assign to the order It helps you and us keep track of orders We require a PO for web orders If you do not h
- [CANCEL A BLANK ORDER](https://resources.momentecbrands.com/en_us/cancel-a-blank-order-r1wJdtW6ke.md): We work hard to get your order out to you quickly As soon as we confirm an order our warehouse folks are picking folding packing and shipping so no changes 
- [CANCEL A CUSTOM ORDER](https://resources.momentecbrands.com/en_us/cancel-a-custom-order-H1GZdKb61l.md): Once art is approved we are unable to cancel an order
- [SMALL HANDLING FEE](https://resources.momentecbrands.com/en_us/small-handling-fee-HkCGuKWT1e.md): Orders 50 or less will incur a 5 handling fee Samples are excluded
- [INVENTORY LOOK UP](https://resources.momentecbrands.com/en_us/inventory-look-up-BkuVuKW6yl.md): Checking inventory has never been easier Simply log into your dealer portal search for the style and scroll below the product description on the product page
- [SAMPLE OPTIONS](https://resources.momentecbrands.com/en_us/sample-options-ryaegp_9xg.md): Decorated Stock     You may order a 1 piece decorated sample at 50 net price for the garment and full price for the decoration based on the minimum quantity c

## Account, Billing, & Credit Application

- [BECOME A CUSTOMER](https://resources.momentecbrands.com/en_us/become-a-customer-r1REEPx6Jl.md): Setting up a new customer account with Momentec Brands is easy  Please click on the new customer application below and you will be directed to a new page to co
- [AUTHORIZED RESALE POLICY](https://resources.momentecbrands.com/en_us/authorized-resale-policy-Bk1Jw5_5xe.md): Authorized Resale Policy              Augusta Sportswear Inc dba Momentec Brands Full Company Name LLC CORP   etc          Update Title Company Name  W
- [ACCOUNT UPDATE INFORMATION](https://resources.momentecbrands.com/en_us/account-update-information-BkUM_OxTkx.md): Please email any account changes to    accountsmomentecbrandscom    If you are transferring ownership the previous account will be deactivated and a new ac
- [HOW TO REOPEN YOUR ACCOUNT](https://resources.momentecbrands.com/en_us/how-to-reopen-your-account-SylydOgpye.md): How to reopen your account   Reopening your account is simple Just email   accountsmomentecbrandscom     with your updated resale certificate form and our 
- [APPLICATION FOR TERMS](https://resources.momentecbrands.com/en_us/application-for-terms-HydWn26FZg.md): We do not extend credit inhouse but rather your application will be submitted to one of our two factors outside banks who will review your application and a

## Returns & Order Issues

- [RETURNS](https://resources.momentecbrands.com/en_us/returns-BkClFgTJx.md): All blank stock returns require a valid Momentec Brands Authorization number Returns are subject to a 15 restocking charge Restock fee will be waived if a re
- [ORDER TRACKING](https://resources.momentecbrands.com/en_us/order-tracking-SJI7lFakx.md): Order tracking information is available via the automated shipping notification or viewing your order in the MY ORDERS section Track your order   here    goes

## Shipping, Locations & Hours

- [Locations & Hours](https://resources.momentecbrands.com/en_us/locations-hours-S1SBKolCke.md): US Locations
- [New Momentec DC & DC Closures](https://resources.momentecbrands.com/en_us/new-momentec-dc-dc-closures-SJcm421LZe.md): We are sharing important information regarding changes to our distribution network and updating you on the shortterm and longterm impact of these improvements
- [Announcing Our New Shipping Partnership with FedEx](https://resources.momentecbrands.com/en_us/announcing-our-new-shipping-partnership-with-fedex-BJCjmbeLbl.md): Why Fe
- [Shipping Updates](https://resources.momentecbrands.com/en_us/shipping-updates-SypwYkbOl.md): NOTICE
- [Next Day Air (NDA) Shipping from Mexico:](https://resources.momentecbrands.com/en_us/next-day-air-nda-shipping-from-mexico-ryZCrvdfg.md): We offer Next Day Air NDA shipping on eligible orders departing from our Mexico facilities While we will ship orders using the requested service level deliv

## Product Safety & Compliance

- [CPSIA Letter](https://resources.momentecbrands.com/en_us/cpsia-letter-H1abTjVvfl.md): Original Issue 62013Reaffirmed 12016 32017 32019 112020 12021 12022 12023 22024 12025 432026Dear Valued CustomerThe Consumer Product Saf
- [Chemical Compliance Letter](https://resources.momentecbrands.com/en_us/chemical-compliance-letter-HkaI724wMe.md): Original Issue October 22 2025 Reaffirmed 432026Our Commitment to Chemical Compliance and Product SafetyDear Momentec Brands Team  Customer At Momentec 
- [Prop 65 Letter](https://resources.momentecbrands.com/en_us/prop-65-letter-HkSXvhVPMe.md): Original Issue 82018Reaffirmed 12021 12022 12023 22024 12025Updated 42026MOMENTEC BRANDS PROP 65 LETTERDear Valued CustomerAt Momentec Brands wi

## Product Info

- [Fit Guides](https://resources.momentecbrands.com/en_us/fit-guides-ByjW7pL0ye.md): Need to consolidate fitsize guides into one template showing ALL Momentec Brands Badger Alleson Russell Holloway Augusta etc     httpswwwaugustaspor
- [Product Washing/Care Instructions](https://resources.momentecbrands.com/en_us/product-washingcare-instructions-r1XyNa8CJg.md): L
- [Brand Color Swatch Guide](https://resources.momentecbrands.com/en_us/brand-color-swatch-guide-ryKM4pI01l.md): MOMENTEC BRANDS COLOR STANDARDSCUSTOMER GUIDE2025Rxlsx      Would like to ask QC if we can also publish PMS reference numbers to our website which is a con
- [PFAS](https://resources.momentecbrands.com/en_us/pfas-H1ccgtWa1x.md): PFAS  No chemistry is intentionally added to Momentec textiles that would produce exposure to the harmful effects of PFAs  Avoidance of the chemicals in the f

## Apparel Sublimation

- [FreeStyle Sublimation](https://resources.momentecbrands.com/en_us/freestyle-sublimation-HJ2bf6UC1e.md): Details needed
- [Chromagear Sublimation](https://resources.momentecbrands.com/en_us/chromagear-sublimation-BJ1LJx07ex.md): What options for customer sublimation does Founder Sport offer     Chromagear 5Day   is top quality cut and sew sublimation  each piece of the shirt is subli

## Apparel & Headwear Decoration

- [APPAREL DECORATION](https://resources.momentecbrands.com/en_us/apparel-decoration-HysiG6LAkg.md): Techniques  Include    Descriptions  Examples    Thread Colors    Art Guidelines Placement Info    Minimums      Lead Times  Needs further discussion of wh
- [HEADWEAR DECORATION](https://resources.momentecbrands.com/en_us/headwear-decoration-H16NGaLC1g.md): Techniques  Include    Descriptions  Examples    Thread Colors    Art Guidelines Placement Info    Minimums      Lead Times  Needs further discussion of wh
- [DISCOUNTS ON DECORATION COSTS](https://resources.momentecbrands.com/en_us/discounts-on-decoration-costs-r13qwKp1e.md): There are no discounts on garment  caps decoration charges unless they are part of a promotion
- [PACIFIC HEADWEAR DECORATION PRICI](https://resources.momentecbrands.com/en_us/pacific-headwear-decoration-prici-BkbAixDTlx.md): View
- [EMBROIDERY TERMS](https://resources.momentecbrands.com/en_us/embroidery-terms-rJYToNyoel.md): BACKING Material used beneath the embroidered fabric to provide stability and support     DIGITIZING The process of converting artwork or logos into a series
- [ART FORMATS](https://resources.momentecbrands.com/en_us/art-formats-Hyjj64kolx.md): Vector files including PDF AI and EPS We can also take JPG and PNG to redraw These files can be uploaded to the FreeStyle cap builder uploaded to the onli
- [MOCKUP vs ART PROOF](https://resources.momentecbrands.com/en_us/mockup-vs-art-proof-HkmO372jxl.md): aN

## On-Demand Solution

- [Print On-Demand with Fulfill Engine!](https://resources.momentecbrands.com/en_us/print-on-demand-with-fulfill-engine-HJiLxv0yl.md): This

## Digital Customer Integrations

- [FreeStyle Plug-in](https://resources.momentecbrands.com/en_us/freestyle-plug-in-BJkapMOLxe.md): A
- [API and EDI](https://resources.momentecbrands.com/en_us/api-and-edi-H1vRsrHDex.md): Data Feeds  Our straightforward data feeds let you seamlessly access key product and inventory information in CSV format directly from our website Youll find 
- [Product Data](https://resources.momentecbrands.com/en_us/product-data-BkpahHBvlx.md): Data Feeds   Our straightforward data feeds let you seamlessly access key product and inventory information in CSV format directly from our website Youll find
- [Momentec Shopify Integration Demo](https://resources.momentecbrands.com/en_us/momentec-shopify-integration-demo-SJlR7MKMGl.md): Momentec Shopify Integration Demo  Explore how Momentec integrates with Shopify to streamline workflows improve efficiency and deliver a seamless eCommerce ex

## Momentec News

- [Momentec Brands Announces Team Momentec Athlete Roster](https://resources.momentecbrands.com/en_us/momentec-brands-announces-team-momentec-athlete-roster-HJOQhVynJl.md): CHARLOTTE NC  November 12 2024        Momentec Brands is proud to announce a major expansion to its 2025 Team Momentec Brand Ambassador roster Team Momente
- [POP WARNER X MOMENTEC BRANDS](https://resources.momentecbrands.com/en_us/pop-warner-x-momentec-brands-SyZrtqnGxx.md): Pop Warner Makes Momentec Brands Its Official Uniform and Apparel Provider         Partnership places emphasis on service speed and quality for the nations t
- [MEDIA INQUIRIES](https://resources.momentecbrands.com/en_us/media-inquiries-rkIptheslg.md): FOR ALL MEDIA INQUIRIES PLEASE CONTACT David Goerke at dgoerkemomentecbrandscom
- [Momentec Brands Rounds Out Leadership Team  with CEO Appointment](https://resources.momentecbrands.com/en_us/momentec-brands-rounds-out-leadership-team-with-ceo-appointment-rkNqHfMdWg.md): A new refreshed executive leadership team is part of a broader organizational realignment following the recent merging of Founder Sport and Augusta Sportswear B
- [Fully Operational Tech-Enhanced Performance Center](https://resources.momentecbrands.com/en_us/fully-operational-tech-enhanced-performance-center-HJyCIBtXzx.md): Momentec Brands Unveils Fully Operational TechEnhanced Performance Center      CHARLOTTE NC  July 6 2026           Momentec Brands        a leading provid

## Sales Tools

- [Channel M](https://resources.momentecbrands.com/en_us/channel-m-rJhD3Ulh1l.md): httpswwwaugustasportswearcomsizesandfitsnbsp       httpswwwfoundersportcomassets16sizeguidepdf      Like the layout of the side charts by b
- [Logo Files](https://resources.momentecbrands.com/en_us/logo-files-BJOOvtRkg.md): Momentec Brands Logos Download       Logos       Webinars       Webinar Info
- [Flyers - Powered by ZOOM Studio](https://resources.momentecbrands.com/en_us/flyers-powered-by-zoom-studio-HkNdz5ZR1g.md): Branded Catalogs     httpswwwzoomcatalogcomuserdashboarduserdashboardcatalog              Catalogs  Augusta Sportswear Brands                  Catal
- [Catalogs - Powered by ZOOM Studio](https://resources.momentecbrands.com/en_us/catalogs-powered-by-zoom-studio-BkNWQqWR1x.md): Varsity Jacket              Varsity Jackets          Custom Print             Custom Print  Augusta Sportswear Brands          Embroidery             Embroider

## Brand Info

- [The Momentec Story](https://resources.momentecbrands.com/en_us/the-momentec-story-rkHyGgw0Jg.md): We need a brand story here

## Global Citizenship

- [Global Citizenship](https://resources.momentecbrands.com/en_us/global-citizenship-B1l01z9nyx.md): At Momentec Brands our purpose is to ignite the passion and pride of teams everywhere From supporting access to youth sports to responsible manufacturing an

## Education

- [Click n' Learn](https://resources.momentecbrands.com/en_us/click-n-learn-ry6pQlAXlg.md): Video info library fro
- [Webinars](https://resources.momentecbrands.com/en_us/webinars-S108tF0Jx.md): join us live  Join our 30 minute webinars for information tutorials and more        All webinars will be at 200pm ET     You must register in advance to jo

## Canada Specific FAQs

- [Returns](https://resources.momentecbrands.com/en_us/returns-HkjCqRKigl.md): Do you have inventory in Canada
- [Taxes & Fees](https://resources.momentecbrands.com/en_us/taxes-fees-SkgMEkqogx.md): Do I have to pay duties or brokerage fees   No there are no duty or brokerage charges Augusta Sportswear Canada Inc is the importer of record on all orders  
- [How to Order](https://resources.momentecbrands.com/en_us/how-to-order-Hy40Iycjxx.md): What are my options for placing orders  You can place orders by   phone     email   and online on wwwaugustasportswearca
- [Inventory & Shipping](https://resources.momentecbrands.com/en_us/inventory-shipping-BJxSF1qslx.md): Do you have inventory in Canada  No orders ship only from our various distribution centers across the US in order to make our entire product line available in 
- [Catalogs](https://resources.momentecbrands.com/en_us/catalogs-HyB9Fk9ogg.md): Is there a Canadian version of the catalogue  A digital copy of all catalogues with CAD MSRP pricing is available online   here   We do not offer a printed ve
- [Payment](https://resources.momentecbrands.com/en_us/payment-B1OLqJ9ilx.md): What are the payment options for CAN invoices  Invoices can be paid in CAD via cheque  EFT Credit card payments will also be availab