# GENERAL FAQS > How do I reach Customer Care Customer Care is available 8am6pm ET MON FRI Phone 8002376695 Email salesaugustasportswearcom Live Chat U Source: https://resources.momentecbrands.com/en_us/general-faqs-HyN3OJw0kx Last updated: 2025-09-27T20:29:57.555Z ### Can I place an order if I don't have a business? In order to purchase direct you would need a resale certificate. If you would like to purchase through a local vendor, please contact our [Customer Care](https://www.momentecbrands.com/help) with your zip code and our team will be happy to supply a list of companies in your area to order thru. ### How are backorders handled? The next available date will be given for out-of-stock items. Based on availability, when placing orders on the website, you can now select to have backorders ship as available and they can be tracked individually. If emailing your P.O. to [stock@momentecbrands.com](mailto:stock@momentecbrands.com)  [](mailto:stock@momentecbrands.com), all orders will be shipped and backordered unless noted on the P.O. to ship complete. For custom items, all custom orders will ship complete. ### How do I track my order? Order tracking information is available via the automated shipping notification. Track your order [here](https://www.momentecbrands.com/TrackOrderStatus) or [Chat with Customer Care](https://www.momentecbrands.com/help). ### Do you have minimums? On blank stock items we do not have a minimum order quantity. We do have minimums on our custom products. ### Do all of your products meet compliance standards? It is your responsibility to insure that the products you have ordered are compliant by consulting the governing body of your state or league. ### Can I place a single order for multiple brands? Yes, you can place a single order for all of our brands, but it may ship from more than one location. You could receive multiple invoices and credit card charges if you are a credit card customer. ### Do you offer decoration? Yes, almost all of our products can be decorated.